Across the world Process Improvement and Automation are talked about in the same breath and many times, interchangeably. Its almost a foregone conclusion for many of us that just removing “manual touches” from the system by automating them, miraculously brings about significant productivity gains. A few weeks back, I read an article, that asked among other things, whether automation marks the end of process improvement. I felt it was a great article and forgot all about it till I came across a situation at work recently that made me go back and think about automation.

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Lean Six Sigma is a project based process improvement methodology. It is not a business system. The Integrated Enterprise Excellence (IEE) system is a business system that goes beyond Lean Six Sigma and the Balanced Scorecard. IEE provides the mechanism for moving organizations toward achievement of the three Rs of business; i.e., everybody doing the Right things, and doing them Right, at the Right time.

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